FAQ2

Drop us an e-mail at [email protected] or call us at 1-855-FUN-ZIPS.

If you are scheduled, we are zipping if it’s raining. If severe storms are threatening or if weather in any way potentially compromises safety, management
will decide whether or not the tour will proceed.

Arrive 30 minutes before your scheduled tour. This will allow adequate time to prepare for the experience of a lifetime. Tours run every 20-30 minutes and
are strictly scheduled. In order to ensure that everyone has an enjoyable day, please be mindful of showing up on time.

Click on the reservations link and see what time works best for you. You book there, you pay there, and all you have to do is show up. We will even send you an e-mail reminder. Walk-ups are accepted, but they will be worked in around those with reservations.

No refunds will be given for late arrivals. If you do arrive late, we will make every effort to get you on the course with your group, but there are no guarantees. Other refunds will be made at the discretion of management.

Yes. Use the same guidelines as you would elsewhere. Our guides strive to make sure your experience is excellent.

We accept all major credit cards through the reservation system. Walk-ups may pay by cash or credit card.

Public restrooms and drinking water are available. Limited snacks and other drinks may be purchased in the clubhouse. Meals may be arranged for
large groups.

Wear comfortable clothes that are appropriate for the weather. Closed toe shoes are required (no flip flops). Long hair should be pulled back
and any loose articles, like eyeglasses, should be secured. Pockets should be free of sharp objects.

Short shorts and tank tops are NOT recommended.

Generally, the only requirement is that you weigh between 70 and 270 pounds. The tour is designed for use by participants of average mobility and
strength and who are in reasonably good health. You will be required to do 3 short ground hikes. If there is any question as to your abilities, please
discuss the matter with our staff. Other medical concerns and exclusions are discussed in our waiver. Minors must have their parent or guardian’s
permission to participate, and those 16 or under must be accompanied by a parent or an adult designated by their parent or guardian.
All participants must sign a Participation Agreement. Management and its staff reserve the right to restrict anyone from participation for
medical, safety or other reasons.

The course is built to meet or exceed the Association for Challenge Course Technology (ACCT) standards. The guides go through a rigorous training program before being certified. The course and equipment are inspected daily to ensure your safety.

When you arrive at the welcome center, you will meet your guides who will help you gear up, take you through a short practice session and accompany
you through your entire zipping experience. The guides will be responsible for securing your harness to all of the lines as you zip through the trees
and navigate the aerial bridges.

The course is designed and built so that the experience is maximized and the impact on the environment is minimized. The course is experienced from
the air and on foot, preserving the integrity of the forest. Additionally, Geronimo Construction’s proprietary platform designs have the fewest tree intrusions
in the industry and allow for the tree to grow naturally without experiencing repetitive injury. Additionally, we hope that you learn something
about beautiful Southern Illinois.

Arrive 30 minutes before your scheduled tour. This will allow adequate time to prepare for the experience of a lifetime. Tours run every 20-30 minutes and
are strictly scheduled. In order to ensure that everyone has an enjoyable day, please be mindful of showing up on time.

Generally, the only requirement is that you weigh between 70 and 270 pounds. The tour is designed for use by participants of average mobility and
strength and who are in reasonably good health. You will be required to do 3 short ground hikes. If there is any question as to your abilities, please
discuss the matter with our staff. Other medical concerns and exclusions are discussed in our waiver. Minors must have their parent or guardian’s
permission to participate, and those 16 or under must be accompanied by a parent or an adult designated by their parent or guardian.
All participants must sign a Participation Agreement. Management and its staff reserve the right to restrict anyone from participation for
medical, safety or other reasons.

Wear comfortable clothes that are appropriate for the weather. Closed toe shoes are required (no flip flops). Long hair should be pulled back
and any loose articles, like eyeglasses, should be secured. Pockets should be free of sharp objects.

Short shorts and tank tops are NOT recommended.